GRAND RELAX Spa & Wellness / CZECH BEER SPA / CZECH THERMAL SPA

Very grateful to the GrandRelax team! They let me know right away that the spa was under renovation and directed me to an amazing partner location. Service was excellent, and they’re truly available 24/7!

Scam! Stay away! Our pre-booked spa bath was canceled a couple of hours before by Grandrelax due to ceiling collapse. The only way to book this was to pre-pay. We were told that we will get a refund but that didn't happened. Grand Relax have comment on this feedback but still there are not giving back our refound! Stay away! (I replay this answer direct and ask for option with refound) Thank you for successfully completing the reservation and payment for the BASIC 2 tubs 4 per. Due to the ceiling collapse in the hotel rooms, caused by the age of the building, we were forced to close the entire hotel, including the spa. It was originally planned that the spa would remain operational until the hotel renovation was completed, but unfortunately, due to the current situation, this is no longer possible. We sincerely apologize for any inconvenience this may cause and would like to offer you the following alternative options: We would be happy to send you 4 gift vouchers for double the value with no expiration date. We will refund the payment to the same card used for the transaction. Please let us know which option suits you best. We are apologize againe and thank you for understanding Hotel Meteor Plaza Datum rezervace: 2025-03-15 Začátek rezervace: 17:00 Varianta: BASIC 2 tubs 4 per Cena: 4800 Voucher: Klient: XXXX

Very disappointing. I booked to do a grand beer spa experience. Which was meant to include 50 minutes in a beer tub, nibbles, heated bed and a message for 6000 koruna 12 hours before we were due to go they emailed to say the spa has been forced to close, they transferred us to their sister spa as a good will gesture they had given us 2 tubs for 60 minutes. There was no nibbles or massage now available, so gave us a voucher we can use in a years time….not useful as I live in the UK and it would cost more to travel over, that it cost for the experience. There was no offer to refund the difference for basic service we received They don’t reply to any emails but more than happy to take your money. I would suggest booking the basic package because you don’t get what you pay for.

Although the spa was closed for renovation, the professional team at Grand Relax took great care of us and arranged a transfer to another beer spa. We were very happy with the experience! Highly recommend their excellent service and attention to guests. Thank you.

Even though GrandRelax is under renovation, they still helped me book a massage with their partners. Everything was top-notch. They informed me in advance and stayed in touch throughout!

Reading other reviews I was very worried this place was a scam but we were not turned away due to building repairs we got everything we paid for and we were very satisfied. This place is very well priced and very accommodating

Even though the spa was closed for renovations, we were moved to another spa where we had a wonderful time. I read reviews where customers accused the company of fraud, but I don't understand why. We had a top notch beer treatment at the Natural Beer Spa and will book again with Grand Relax. Thank you very much!

The massage was lovely. We had made a mistake booking the wrong treatment and the spa manager was so nice that they fully refunded what we paid and even gave us the massage for free (after a miscommunication from another employee). The spa facilities are currently closed so we received the massage in an apartment they offer as part of the VIP service.